Case Management.
Complaint Management Software.
NeuAnalytics complaint management software routes every flagged item (fraud, dispute, complaint, bankruptcy, replevin, or probate) into a central case repository, assigns it for review, and works it through a structured workflow with agents, optionally AI-assisted. Every determination is fully documented with a complete audit trail.
Built for Every Case Type.
Fraud, disputes, consumer complaints, bankruptcy, replevin, and probate are where creditors start, and they are examples rather than the list. Because the workflows are configurable, a case type is whatever your operation needs to track: each one gets its own workflow templates, evidence management, regulatory clocks, and reporting.
Fraud Case Management
Flagged fraud cases flow into NeuAnalytics as structured case records, stored in a central repository with the evidence needed for review. Agents validate or confirm each flag. AI assistance can suggest a category or likely outcome on the same queue, which the agent then confirms or overrides.
- Centralized repository for all inbound fraud flags
- Human agent review and validation workflows
- AI-suggested categorization, confirmed or overridden by an agent
- Full audit trail on every decision and determination
End-to-End Dispute Management
Structured workflows for every dispute type, Reg E, Reg Z, FCRA, and ACH chargebacks, from intake through resolution. Evidence management, provisional and final credit handling, and SLA tracking against the regulatory clock, all with a full audit trail.
- Reg E, Reg Z & FCRA workflow templates
- Provisional & final credit automation
- Evidence and re-presentment management
- Regulatory clock & SLA tracking
Consumer Complaint Management
Manage every consumer complaint with regulatory-grade discipline, across CFPB portal submissions, state attorney general filings, OCC inquiries, BBB cases, and direct consumer contact. SLA tracking against each regulator's response window and root-cause analytics keep your complaint operation defensible.
- CFPB portal & state regulator intake
- Multi-channel routing & classification
- Regulatory SLA tracking & escalation
- Root-cause and trend analytics
Bankruptcy Case Management
Manage BK-flagged accounts received from collection vendors in a centralized platform. Automated workflows route accounts to specialty bankruptcy vendors, while 3rd-party BK scrub integrations validate filing status and keep your inventory accurate across all bankruptcy chapters.
- BK account management from collection vendors
- Specialty vendor placement workflows
- 3rd-party BK scrub provider integration
- Automatic stay & discharge monitoring
Replevin & Legal Recovery
Replevin filings and asset recovery across all 50 states, jurisdiction-specific workflows covering notice periods, hearing windows, writ issuance, and post-judgment timelines. Coordinate counsel, process servers, and recovery vendors with full audit trails on every filing and asset disposition.
- 50-state replevin workflow templates
- Counsel & process-server coordination
- Asset recovery & disposition tracking
- Cost-of-recovery analytics
Probate & Deceased Accounts
Handle deceased-account inventory with the sensitivity and speed probate requires, from death notification ingestion through executor communications, claim filing across all 50 state probate courts, and final resolution. Multi-source death match, statute-of-limitations tracking, and aged-inventory reporting built in.
- Death notification ingestion & matching
- Estate & executor communications
- 50-state probate claim filing
- Aged probate inventory reporting
From Intake to Resolution
A structured case management workflow that receives flagged items, routes them for review, captures every determination, and closes every case with a complete audit trail.
Case Intake
Cases enter the platform from every source, consumer complaints, fraud claims, dispute filings, replevin and probate notices, regulatory inquiries, classified and queued for the right team automatically.
Validation & Review
Assigned agents review each case against the available evidence, account history, and flagging context, then confirm or dismiss the flag. AI assistance can suggest a category or likely outcome to speed that review up, but the determination stays with the agent, who confirms or overrides the suggestion.
Investigation & Resolution
Cases are routed to the right specialists with full context and audit trails. SLAs are monitored continuously, exceptions escalate automatically, and resolutions are documented for downstream reporting.
Resolution & Closure
Confirmed cases are resolved with a documented decision and outcome. Items validated as incorrectly flagged are closed with clear reasoning recorded. Every decision is audit-trailed, who reviewed it, what was examined, what conclusion was reached, and when, and retained for regulatory examination, reporting, and internal review.
Beyond Any Single Case Type.
A unified analytics layer connecting fraud trends, dispute outcomes, complaint volume, replevin cycle times, probate aging, and bankruptcy recovery into a single intelligence platform. Roll up to portfolio KPIs for leadership, drill down to individual cases for operations, and slice by case type, channel, jurisdiction, or vendor to surface what matters.
- Cross-case portfolio dashboards
- Resolution velocity by case type
- Vendor and counsel performance scorecards
- Executive and board-ready reporting
One Platform for Every Case Type
From the case worker's screen to the executive scorecard, see how a single case management platform handles fraud, disputes, complaints, replevin, probate, bankruptcy, and every category in between.
The case manager's workspace.
Every case manager starts here, a personalized view of their assigned cases across every type your operation handles: fraud claims, disputes, complaints, replevin, probate, bankruptcy, escalations, regulatory inquiries. Status, SLA, next action, and supporting context surfaced for each case. One workspace. Every case type.
One engine. Every case type.
A single intelligent workflow engine that routes any case, fraud, dispute, complaint, replevin, probate, deceased account, executor inquiry, to the right specialist based on case type, complexity, jurisdiction, and regulatory clock. Exceptions escalate. SLAs are monitored continuously. The queue stays balanced regardless of case mix.
Case-load oversight across every category.
Live visibility for case managers, supervisors, and operations leadership. Open volumes by case type, aging, breach risk, and resolution outcomes, for fraud and disputes alongside replevin, probate, and consumer complaints. The full case operation in one pane.
Every case has a paper trail.
Dispute evidence, fraud claim documentation, replevin filings, probate records, complaint correspondence, executor documents, and supporting media, stored, indexed, and retained under case-type-specific policies. Distribute through SFTP to external counsel, push via API to upstream creditors, or pull directly from the GUI. The case file lives in the platform of record.
From case mix to executive insight.
Resolution velocity by case type. Loss avoidance on fraud. Cycle time on replevin and probate. Complaint trends by issue and channel. Vendor and counsel performance across externally managed cases. The data leadership needs to manage a portfolio of cases, not just a stack of tickets.
More on Case Management
A deeper look at how leading creditors handle multi-category case workflows under regulatory scrutiny.
Fraud, Disputes & Complaints: Special Handling
Why fraud, disputes, and complaint cases need unified workflow management, not separate systems.
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The CFPB's Circular on Consumer Disputes
What the CFPB's circular signals about consumer dispute handling, and how to respond.
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Implementing a CFPB Compliance Management System
Building a CFPB-grade compliance management system across complaints, disputes, and case handling.
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