Collections & Recoveries.
Recovery Management Software.
NeuAnalytics recovery management software is built for enterprise portfolios, optimize contact rates, improve liquidation rates, improve resolution outcomes, and reduce cost per dollar recovered through data-driven strategies proven across Fortune 500 portfolios. Optional AI capabilities are available for operations ready to leverage them.
The recovery rate and cost-per-dollar figures above are results achieved in individual client case studies.
Purpose-Built for Enterprise Recovery
Three core capabilities that work together to maximize recovery rates while maintaining full regulatory compliance across your entire portfolio.
Predictive Contact Optimization
Historical patterns, behavioral signals, and timing data are used to identify the optimal contact strategy for each account. When AI capabilities are enabled, advanced models handle this analysis automatically. For teams not yet using AI, the same logic runs on your configured rules and segmentation strategies.
Compliance-First Collection
Every contact attempt, communication, and resolution is automatically monitored against FDCPA, TCPA, Reg F, and state-level regulations. Built-in guardrails ensure your recovery efforts never cross a compliance boundary.
Recovery Analytics Dashboard
Real-time visibility into recovery performance, agent effectiveness, and portfolio health. Track cost-per-dollar metrics, segment performance, and identify opportunities for strategy refinement at every level.
From Data to Recovery in Four Steps
A streamlined process that transforms raw portfolio data into optimized, compliant recovery strategies delivering measurable results.
Data Integration
Securely ingest account data, payment histories, and customer profiles from your existing systems with zero disruption.
Portfolio Analysis
Each account is scored for recovery probability, optimal timing, preferred channel, and compliance risk, using your configured rules or optional AI models depending on your preference.
Strategy Execution
Automated workflows deploy personalized contact strategies across channels while maintaining full regulatory compliance.
Performance Monitoring
Continuous feedback loops refine models in real time, improving recovery rates and reducing costs with every cycle.
Collections & Recoveries, End to End
From the collector's daily workspace to the network that resolves what your team places, see how a single platform powers internal collections and external recovery in one operation.
The collector's daily command center.
Every collector starts here, a personalized view of their assigned inventory, real-time queue health, performance against goals, and the next-best-action surfaced for each account. The dashboard does the prioritizing so your collectors stay focused on conversations, not navigation.
Intelligent routing. Internal and external.
Every account routed to the right destination at the right moment, based on score, segment, regulatory rules, and predicted recovery. In-house collectors get the accounts they're best positioned to resolve. Inventory ready for the network is staged for placement with agencies, law firms, or debt buyers, driven by the decisioning engine, not a static rule table.
Visibility across the floor, and the network.
Live oversight of your in-house team and your external network in a single supervisor view. Productivity, queue depth, and goal attainment for collectors. Placement health, contact rates, and recovery dollars for every vendor in your stack. Drill in or zoom out without leaving the screen.
Your recovery network's data backbone.
The exchange layer that connects your operation to every collection agency, law firm, and debt buyer in your network. Push account inventory out the door via scheduled SFTP, direct API, or manual GUI placement. Ingest the activity, account, and transaction files coming back, automatically normalized, indexed, and retained under policy. Distribution and intake without the spreadsheet.
Vendor scorecards. Recovery intelligence.
Turn vendor activity into intelligence. Standardized scorecards rank every agency, firm, and buyer in your network by recovery rate, contact effectiveness, compliance posture, and cost per resolution. Slice by segment, vintage, or strategy to learn which vendor wins which inventory, and feed that intelligence back into the decisioning engine for the next placement cycle.
More on Recovery Strategy
A deeper look at the operations, vendors, and metrics that drive enterprise collections and recovery. Evaluating platforms? Start with our buyer's guides to default management software and recovery management systems.
How Do Collection Agencies Work?
A clear-eyed look at how third-party collection agencies operate, get paid, and deliver results for creditors.
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Collection Agency Key Performance Indicators
The KPIs that separate top-performing collection agencies from the rest of your recovery network.
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Collection Law Firm Management
Managing a network of collection law firms, placement, performance, and cost-of-recovery.
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