Dispute Management.
Go Beyond the Rules.
Dispute case management built for FCRA credit reporting disputes, and for Reg E (electronic funds transfers), Reg Z (TILA billing errors), the Fair Credit Billing Act, ACH chargebacks, and network rule disputes, Visa, Mastercard, American Express, and Discover. Deadline tracking, evidence management, and resolution recording, all governed by the regulatory clock.
Built for the Regulatory Clock
Disputes are governed by rules the rest of the business doesn't have to think about, provisional credit windows, investigation deadlines, and final-response cutoffs that vary by regulation. NeuAnalytics tracks all of them, all the time.
Multi-Regulation Workflow Engine
Workflows pre-configured for every dispute category: Reg E (Electronic Fund Transfer Act), Reg Z (TILA billing errors), FCBA chargebacks, ACH returns and reversals, and network rule disputes for Visa, Mastercard, American Express, and Discover. Each follows its own clock with the right notices, evidence requirements, and resolution windows.
- Reg E, Reg Z & FCBA workflow templates
- ACH return & reversal handling
- Visa, Mastercard, AmEx & Discover network rules
- Re-presentment & arbitration support
Evidence Management & Documentation
Every piece of dispute documentation indexed in a single case file: credit reporting records and consumer statements, plus transaction data, merchant responses, recorded calls, and supporting media where the dispute involves them. The response your team issues is recorded against the case with a compliance-ready audit trail.
- Single-source dispute case file
- Compliance-ready audit trail
- Issued-response recording
- Searchable evidence repository
Regulatory Clock & SLA Tracking
Hardwired SLA tracking against every regulation's deadline, 10-day provisional credit, 45-day investigation window, 90-day extended response, network-specific re-presentment windows. Alerts, escalations, and management dashboards keep the team ahead of the clock, not behind it.
- Regulatory deadline tracking
- Provisional credit deadline tracking
- Automated escalation paths
- SLA performance dashboards
From Intake to Final Response
A regulated workflow that moves disputes from claim to closure within every deadline that matters.
Dispute Intake
Disputes captured from every channel, call center, online banking, mobile app, branch, and written correspondence, classified by regulation and routed automatically.
Provisional Credit Deadline
The provisional credit window starts on the clock the moment the dispute lands, so your team sees which accounts are approaching the deadline. Issuing the credit stays in your core system.
Investigation & Evidence
Case file built with credit reporting records, consumer statements, and supporting documentation, plus transaction data and merchant response where the dispute involves them. Routed to the right specialist based on dispute type.
Final Response & Resolution
Your team issues the final response to the consumer. The determination, the response, and the date it went out are recorded against the case and archived with a full audit trail.
Disputes, End to End
From the consumer's first claim to the final response letter, see how the regulatory clock stays on your side.
The dispute analyst's workspace.
Every dispute analyst starts here, a personalized view of their assigned cases by regulation, severity, and time-to-deadline. Provisional credit deadline, evidence required, and next-action surfaced for every dispute in one screen.
Routed by regulation. Sorted by deadline.
Disputes routed automatically based on regulation, channel, and complexity. Time-sensitive cases, provisional credit windows, network chargeback deadlines, jump the queue. The clock never gets ahead of the team.
Every piece of evidence, indexed.
Recorded calls, merchant responses, consumer statements, transaction records, and final-response letters retained under regulation-specific policies. Distributable via SFTP to networks, API to upstream processors, or direct GUI pull for examiner review.
Regulatory performance, in one place.
SLA performance by regulation, win-rate by dispute category, deadline-adherence rates, and re-presentment outcomes, generated continuously from operational data and audit-ready for the next exam.
Other Case Types
All case types live in the same workflow engine. See how NeuAnalytics handles every category your operation works.
More on Disputes & Regulation
What regulators expect, what consumers demand, and how leading creditors handle disputes at enterprise scale.
Everything Creditors Must Know About Disputes
A comprehensive guide to consumer disputes across regulations, channels, and case types.
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The CFPB's Circular on Consumer Disputes
What the CFPB's circular signals about consumer dispute handling, and how to respond.
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Increase in Disputes Due to Reg F
Regulation F is driving up dispute volume, here's how to scale your operation.
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