Fraud Case Management

Fraud Case Management.
Go Beyond Detection.

Fraud case management for every variety, first-party, third-party, synthetic identity, account takeover, payment fraud, and check fraud. Investigate, resolve, and push the intelligence back into the underwriting and monitoring systems where real-time detection happens.

$75B+
Receivables Protected
Sub-24hr
Fraud Alert Speed
6+
Fraud Categories Supported
Beyond the Case. Build the Defense.

Resolved-Case Intelligence That Moves Forward

Most fraud platforms stop at case resolution. NeuAnalytics keeps going, turning every confirmed fraud investigation into confidence-scored blacklist intelligence that strengthens your front-line fraud monitoring defenses.

Multi-Category Investigation Workflow

Single-source case files for every fraud category, first-party, third-party, synthetic identity, account takeover, ACH and check fraud, card-not-present, friendly fraud, and bust-out. Intelligent routing assigns each case to the right investigator based on category, complexity, and dollar exposure.

  • First & third-party fraud workflows
  • Synthetic ID & account takeover handling
  • Intelligent investigator routing
  • Evidence and recorded-call management

Blacklist Feeds & System Integration

Build and maintain fraud blacklists from resolved-case data, then push them to the systems that actually do real-time detection. Outbound integrations to underwriting platforms, loan origination systems, account opening flows, and front-line transaction monitoring, with scheduled refresh cadences and full audit trails.

  • Confidence-scored watchlist entries
  • Automated blacklist generation
  • Underwriting & origination feeds
  • Front-line monitoring platform integration
  • Audit-trailed delivery history
How It Works

From Case to Front-Line Intelligence

A continuous loop that turns resolved fraud cases into the intelligence that strengthens your front line of defense.

1

Case Intake

Fraud cases enter the platform from every source: vendor alerts, consumer reports, account-takeover signals, payment-network referrals, and internal investigations.

2

Investigation & Resolution

Cases routed to the right investigator with full case file, evidence, and supporting media. Resolution documented for downstream analysis.

3

Blacklist Feed & Integration

Confirmed fraud attributes from resolved cases pushed to underwriting, origination, and front-line monitoring systems via API, SFTP, or direct integration.

See It In Action

Fraud Operations, End to End

From the investigator's screen to the blacklist that hardens your front line, see how every resolved fraud case becomes forward-looking intelligence.

User Dashboard

The investigator's workspace.

Every fraud investigator starts here, a personalized view of their assigned cases by fraud category, severity, dollar exposure, and SLA status. Evidence, communications, and supporting context surfaced for every case in one screen.

Work Queue

Routed by category. Prioritized by exposure.

Cases routed to the right investigator based on fraud category, complexity, jurisdiction, and dollar amount. High-exposure cases jump the queue automatically.

Content Dashboard

The fraud evidence vault.

Recorded calls, claim documentation, identity verification artifacts, network referrals, and law-enforcement responses retained under policy. Distributable via SFTP, API, or direct GUI pull for vendor referrals, prosecution support, or examiner review.

Report Hub

From cases to blacklist feeds.

Confidence-scored blacklist exports and resolved-case reporting, generated continuously from case data and delivered on schedule to your underwriting and front-line monitoring systems.

Ready to Turn Resolved Cases Into Front-Line Defense?

Built for the fraud teams protecting the world's leading creditors and lenders.