Recovery Intelligence
Telecom Collections Software.
NeuAnalytics telecom collections software gives telecom and communications providers a single platform for high-volume portfolio management across millions of accounts, with digital-first contact monitoring, data-driven agency placement, and Regulation F compliance enforced at every step.
What's Limiting Your Recovery at Scale
Telecom collections run on volume, speed, and digital consumer expectations, inside a regulatory environment that makes poorly timed automation more expensive than no automation at all.
Segmentation Doesn't Scale With Volume
When your portfolio numbers in the millions, phone service balances, device installment plans, bundled write-offs, generic contact strategies waste effort on low-propensity accounts and underwork high-recovery segments. Recovery performance at telecom scale requires intelligent prioritization, not manual queuing.
First-to-Third-Party Timing Costs You Either Way
Place too early and you pay agency fees on accounts your first-party team would have recovered. Place too late and consumers have moved on. The optimal handoff point differs by segment, balance, and behavioral signal, and most lenders set it once and never revisit it.
Digital Contact Without Reg F Infrastructure Is a Liability
Email, SMS, and app-based collections contact are the most cost-effective channels in telecom, but Reg F imposes specific opt-out, frequency, and disclosure requirements on every electronic communication. A single compliance gap across millions of contacts is an outsized regulatory exposure.
One Platform. Every Phase of Telecom Collections.
From first-party outreach through agency placement, NeuAnalytics unifies the three capabilities that determine recovery performance at telecom scale.
Portfolio Intelligence
Intelligent segmentation and propensity scoring across millions of accounts, stratified by balance, product type, payment history, and behavioral signals. Know which cohorts to prioritize in first-party, and which are ready for self-service payment portals or agency placement, without manual analysis.
- Propensity scoring at account level
- Segment-level treatment strategy assignment
- Device vs. service balance differentiation
- Real-time recovery performance dashboards
Workflow Automation
Coordinated contact strategy across phone, email, SMS, and app notifications, with Reg F compliance enforced automatically. Opt-out processing, frequency tracking, consent management, and required disclosures are system-managed across every channel and every account.
- Omni-channel contact orchestration
- Reg F opt-out & frequency enforcement
- First-party to third-party pipeline automation
- Device recovery case management
Agency Placement & Oversight
Data-driven placement logic determines optimal agency assignment timing and criteria by account segment, then tracks performance in real time. Surface underperforming agencies before they drag down your net recovery rate or accumulate consumer complaints.
- Segment-based placement timing optimization
- Real-time agency performance scorecards
- Recall & reassignment management
- Vendor Agnostic: Integrate any collection agency, law firm, or debt buyer
Recovery at Scale Without Regulatory Risk.
Digital-first collections at telecom volume amplifies both the opportunity and the compliance exposure. NeuAnalytics enforces Reg F, FDCPA, and TCPA requirements automatically across every account and every channel, so scale doesn't create risk.
Reg F electronic contact compliance enforced at the workflow level. Email and text opt-outs are processed immediately and propagated across all channels. Frequency limits and disclosure requirements are enforced per account, not per policy memo.
TCPA consent tracked and enforced before every outbound contact. Consent records, revocation timestamps, and channel-specific restrictions are maintained per account, protecting your organization from class-action exposure on high-volume campaigns.
State and municipal regulations audited. Automatically audit numerous state and municipal regulations including NYC's SHIELD Act.
Consumer complaint ratio monitored in real time. CFPB and BBB complaint intake is tracked by account, agent, and agency, so escalating patterns are visible before your complaint ratio triggers a regulatory inquiry.
Fraud. Devices. Complaints. One Place.
SIM swap fraud, device recovery disputes, and consumer complaints are part of every telecom provider's reality. NeuAnalytics handles all three through the same platform, no second tool required.
Fraud Cases That Strengthen Your Defenses
Most fraud platforms stop at case resolution. NeuAnalytics keeps going, turning every confirmed investigation, SIM swap, subscription fraud, account takeover, synthetic identity, into pattern intelligence, identity correlations, and blacklist intelligence that strengthens your front-line fraud monitoring defenses.
Explore Fraud Case Management →Installment Plan Device Disputes
Consumers who dispute device charges, claim returns were processed incorrectly, or challenge FMV calculations follow workflows pre-configured for each dispute category, each with its own clock. Every piece of documentation, device recovery status, insurance coordination, and resolution records, lives in a single indexed case file with SLA tracking and alerts keeping your team ahead of every deadline.
FinOps & Case Management →Consumer Complaint Resolution
For telecom providers, a collections complaint is still a brand event. NeuAnalytics routes, investigates, and resolves consumer complaints, CFPB, BBB, and direct, with response tracking that closes the loop before it becomes a regulatory or reputational issue.
FinOps & Case Management →Built for the Volume and Velocity of Telecom Collections
Telecom collections require infrastructure that processes millions of account updates daily, responds to digital consumer behavior, and enforces compliance at scale without slowing recovery. That's what NeuAnalytics was built to do.
Scales to Millions of Updates Daily
Portfolio segmentation, contact scoring, and placement logic process millions of account updates every day, purpose-built for carrier-scale portfolios. Your collections team always works from the latest portfolio intelligence, refreshed daily across your entire book.
First-Party and Third-Party on One Platform
Most providers run first-party and third-party collections in separate systems, creating data gaps at handoff. NeuAnalytics manages both phases in a single workflow, with complete account history continuity from first contact through final placement.
Embedded Partnership, Not Just Software
NeuAnalytics teams embed in your operations continuously, not just at implementation. Regulatory changes, new fraud patterns, and shifts in consumer behavior are addressed through the platform in real time, with specialists who understand your business.