Catch up on industry news regarding OCA compliance, financial operations, and more.
Effective collection agency oversight requires knowing what metrics are important, and having access to them in a standardized and consistent format. Generally speaking, metrics ...
The emergence of a global pandemic has forced many organizations to send their workers home. This presents several potential issues, including in compliance and risk management. ...
In March 2021, a creditor discovered one of its agencies sent 10 million email correspondents before the expiration of the required notification for consent. There was an issue ...
