Catch up on industry news regarding OCA compliance, financial operations, and more.
It’s important for creditors to have a thorough understanding of the dispute process, and how best to manage and respond to collection disputes. Consumer disputes happen for many ...
In 2021, the CFPB’s 2021 Consumer Response Annual Report showed a total of nearly 1 million complaints, with more than 70% related to credit and consumer reporting and another 12% ...
In March 2021, a creditor discovered one of its agencies sent 10 million email correspondents before the expiration of the required notification for consent. There was an issue ...
