Catch up on industry news regarding OCA compliance, financial operations, and more.
It’s important for creditors to have a thorough understanding of the dispute process, and how best to manage and respond to collection disputes. Consumer disputes happen for many ...
As a creditor, a risk management framework is a crucial part of your receivables processes. Each of the various regulators in the financial services industry has its own rules on ...
In 2021, the CFPB’s 2021 Consumer Response Annual Report showed a total of nearly 1 million complaints, with more than 70% related to credit and consumer reporting and another 12% ...
