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Operational Support

Replace your outdated, archaic workflows and spreadsheets with critical support systems often overlooked by back-office operations across organizations of all sizes.

Complaints Management

Most large enterprises struggle to intake and handle their volume of customer complaints in any consistent, uniform manner. NeuAnalytics has developed a method to track, monitor, and resolve consumer complaints from inception through resolution.

  • Consolidate your complaint process into a single repository.
  • Analyze trends across the enterprise to identify operational compliance gaps.
  • Minimize resolution time by automatically routing and escalating customer complaints.

Fraud Management

NeuAnalytics’ Fraud Management system streamlines your operational workflows to analyze trends across your enterprise to identify weaknesses and test your lines of defense.

  • Quickly track fraudulent claims per account and by transactional detail.
  • Integrate with your host system to seamlessly generate updated statements and records.
 

Disputes Management

NeuAnalytics’ Dispute Management systems consolidate your entire vendor network into a single repository for every consumer dispute. Track SLAs to monitor each team’s handling of a dispute and any related content.

  • Improves operational efficiencies, trending analysis, and traceability.
 
 
 
 

Content Management

NeuAnalytics’ Content Management module simplifies content storage by creating a dynamic repository capable of categorizing and indexing each document for optimized searching and retrieval, and by tracking all updates made to documents.

  • Automatically roll all account-related content to each of your collection vendors.
  • Streamline the affidavit process by electronically processing and routing affidavits for notarization.
  • Redact and extract account-related information based on jurisdictional requirements.

Lockbox

NeuAnalytics’ Lockbox management system streamlines the operational workflow of document processing providing you with valuable insight into your productivity, operational efficiency, and error rates.

  • Identify key areas of improvement across your mail room processing environment.
  • Verify spot-checks and reduce capital losses while improving time efficiency by tracking every document.
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    Contact Information:

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    Data ManagementBusiness IntelligenceDecisioningAnalytical ModelingAsset Sales

    GovernanceVendor ManagementAccount MonitoringActivity Auditing

    ComplaintsFraudDisputesContentLockbox

    WorkMeetingLaborProjectLearning

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    Privacy Stuff:

      Contact Information:

      Areas of Interest:


      Data ManagementBusiness IntelligenceDecisioningAnalytical ModelingAsset Sales

      GovernanceVendor ManagementAccount MonitoringActivity Auditing

      ComplaintsFraudDisputesContentLockbox

      WorkMeetingLaborProjectLearning

      YesNo

      Privacy Stuff:

        Contact Information:

        Areas of Interest:


        Data ManagementBusiness IntelligenceDecisioningAnalytical ModelingAsset Sales

        GovernanceVendor ManagementAccount MonitoringActivity Auditing

        ComplaintsFraudDisputesContentLockbox

        WorkMeetingLaborProjectLearning

        YesNo

        Privacy Stuff:

          Contact Information:

          Areas of Interest:


          Data ManagementBusiness IntelligenceDecisioningAnalytical ModelingAsset Sales

          GovernanceVendor ManagementAccount MonitoringActivity Auditing

          ComplaintsFraudDisputesContentLockbox

          WorkMeetingLaborProjectLearning

          YesNo

          Privacy Stuff:

            Contact Information:

            Areas of Interest:


            Data ManagementBusiness IntelligenceDecisioningAnalytical ModelingAsset Sales

            GovernanceVendor ManagementAccount MonitoringActivity Auditing

            ComplaintsFraudDisputesContentLockbox

            WorkMeetingLaborProjectLearning

            YesNo

            Privacy Stuff: